In case of the latter, the required information is displayed directly through the glasses in the installer’s field of vision. ISA can be used both with a mobile device such as a tablet computer and with the Microsoft HoloLens data glasses.

The installers can also activate the app mid-task, for example if they are unsure about what to do next. Using the ISA app is easy: after entering the device code and providing the error message or maintenance request, the app guides the installer through the assignment one step at a time with the help of texts, images and videos. This new service package is unique in the market.

It is similar to a car’s navigation system, the only difference being that with ISA, the installer is navigated around our products,” says Sebastian Albert, Head of Product and Service Management at Vaillant Germany. The specially developed app gives users clear step-by-step instructions via their tablet or data glasses. With the new ISA (InteractiveServiceAssistant) app, Vaillant will be able to help navigate its installers in future when it comes to servicing, repairing and installing heating devices. ISA supports installers over their tablet, smartphone or data glassesĮxtended range of services for installers InteractiveServiceAssistant (ISA) with multimedia installation instructions

Vaillant advanced installer